Holly Howard is our go-to business consultant. She’s helped countless small businesses in Brooklyn and beyond (including us here at Brooklyn Based) with her expertise and know-how. This summer, in an unprecedented program, 10 small businesses in Red Hook, Brooklyn have come together to work as a community to grow their businesses through Holly’s From Artisan to Entrepreneur® Business Growth Program. This program was made possible through the generous support from ReStore Red Hook, New York Business Development Corporation, and Southwest Brooklyn Industrial Development Corporation. Over the next 10 weeks, Holly will dedicate her weekly advice column to a specific business in Red Hook that is participating in her in hopes that their journeys will bring enlightenment and inspiration to your business as well. This week, she fields a question from the owner of Fort Defiance, St. John Frizell.
If servers at my restaurant want to get one or more of their shifts covered, there’s a very simple procedure—they simply have to find someone to cover their shift, and email the general manager. This has worked great until this summer, when several of my servers went away at the same time. Even though they had found other servers to cover their shifts, unforeseen but inevitable events left me shorthanded. I can’t let the same thing happen over the holidays. Is there a better way to handle this—one that still allows my servers to be flexible while protecting the best interests of the business?
St. John, owner, Fort Defiance (more…)